Terms of service

OVERVIEW

This website is operated by Erovon. Throughout the website, the terms “Erovon,” “we,” “us,” and “our” refer to Erovon.

Erovon offers this website, including all information, tools, products, Services, and other resources available through this website, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein and/or made available by hyperlink.

These Terms apply to all users of the website, including, without limitation, browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features, products, Services, or tools added to the website will also be subject to these Terms. You may review the most current version of the Terms at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to review this page periodically for changes.

Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website and Services may be supported by third-party hosting providers, payment processors, communication platforms, software providers, and other service providers. Your use of certain third-party services may also be subject to the applicable provider’s separate terms and privacy policies.

SECTION 1 — WEBSITE AND SERVICE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority in your state, province, or jurisdiction of residence and have given your consent to allow any minor dependents under your supervision to use this website.

You may not use our products or Services for any illegal or unauthorized purpose. You may not, in connection with your use of the Service, violate any laws applicable in your jurisdiction, including, without limitation, copyright and intellectual-property laws.

You must not transmit worms, viruses, malware, or any code of a destructive or harmful nature.

A breach or violation of any of these Terms may result in the immediate suspension or termination of your access to the Services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any lawful reason at any time.

You understand that content or information you submit, other than sensitive payment information, may be transferred through various networks and may be modified as necessary to conform and adapt to the technical requirements of connecting networks, systems, or devices.

Payment-card information is processed and transmitted using security and encryption measures maintained by the applicable payment processor or financial service provider.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of the Service, use of the Service, access to the Service, or contact available through the website without our express written permission.

The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this website is inaccurate, incomplete, or not current.

Material on the website may be provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information.

Any reliance on material made available through the website is at your own risk.

The website may contain historical information. Historical information is not current and is provided for reference only.

We reserve the right to modify the contents of the website at any time, but we have no obligation to update any information except where required by law.

You agree that it is your responsibility to monitor changes to the website.

SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and Services are subject to change without notice.

We reserve the right at any time to modify, suspend, restrict, or discontinue the Service, or any part or content thereof, without prior notice.

We will not be liable to you or any third party for any modification, price change, suspension, restriction, or discontinuation of the Service, except where such liability cannot legally be excluded.

SECTION 5 — PRODUCTS OR SERVICES

Certain products or Services may be available exclusively through the website, private catalogue, direct communication, consultation, invoice, or other authorized purchasing process.

Products or Services may have limited quantities and are subject to return, refund, or exchange only in accordance with our Refund Policy.

We have made reasonable efforts to display the colors, images, dimensions, descriptions, and other characteristics of our products as accurately as possible. However, we cannot guarantee that the display on your computer, mobile device, or other screen will accurately reflect a product’s color, appearance, size, finish, or other characteristics.

Product images may be enlarged, reduced, digitally rendered, edited, or photographed under particular lighting conditions for display purposes.

Natural stones, precious metals, plated finishes, leather, and other materials may contain variations in color, texture, weight, measurement, clarity, pattern, or appearance.

We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or Services we offer.

All product descriptions, availability, specifications, and pricing are subject to change at any time without notice, at our sole discretion.

We reserve the right to discontinue any product or Service at any time. Any offer for a product or Service made through the website is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other materials purchased or obtained by you will meet every subjective expectation or that every error in the Service will be corrected.

SECTION 6 — ACCURACY OF BILLING, SHIPPING, AND ACCOUNT INFORMATION

We reserve the right to refuse any order or transaction you place with us.

We may, in our sole discretion, limit, hold, or cancel quantities purchased per person, household, account, payment method, or order.

These restrictions may include orders placed by or under the same customer account, payment method, billing address, shipping address, email address, telephone number, or other identifying information.

If we change, hold, or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or telephone number provided at the time the order was submitted.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorized dealers, resellers, distributors, or other commercial purchasers.

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all transactions made through the website or directly with Erovon.

You agree to promptly update your information, including your email address, telephone number, payment information, billing information, and shipping information, so that we can complete your transactions and contact you as needed.

You are responsible for ensuring that all billing, shipping, sizing, personalization, engraving, and product-selection information you provide is accurate before an order is processed or fulfilled.

SECTION 7 — OPTIONAL AND THIRD-PARTY TOOLS

We may provide you with access to third-party tools, platforms, applications, payment services, communication systems, financing providers, or other resources over which we may have limited or no control.

You acknowledge and agree that access to such tools may be provided “as is” and “as available,” without warranties, representations, or conditions of any kind and without endorsement by Erovon.

To the maximum extent permitted by law, we will have no liability arising from or relating to your use of optional third-party tools.

Any use of third-party tools made available through the website is entirely at your own risk and discretion.

You should ensure that you are familiar with and approve of the terms, privacy policies, and practices under which the relevant third-party provider offers its services.

We may offer new Services, tools, features, or resources through the website in the future. Such new features, tools, and Services will also be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

Certain content, products, or Services available through our Service may include materials or links provided by third parties.

Third-party links may direct you to websites or services that are not owned, operated, controlled, or affiliated with Erovon.

We are not responsible for examining or evaluating third-party content, accuracy, security, availability, privacy practices, products, or services.

We do not warrant and will not have liability or responsibility for third-party materials, websites, products, services, transactions, representations, or practices.

We are not liable for harm or damages relating to the purchase or use of goods, Services, resources, content, or transactions conducted in connection with a third-party website or service.

Please carefully review the applicable third party’s terms, policies, and practices before engaging in a transaction or providing Personal Information.

Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 — USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you submit specific materials, such as contest entries, or if you submit creative ideas, suggestions, proposals, plans, reviews, photographs, testimonials, or other materials without a request from us, whether online, by email, by postal mail, or otherwise, such materials will collectively be referred to as “Comments.”

Unless otherwise agreed in writing, you agree that we may, at any time and without restriction, edit, copy, publish, reproduce, distribute, translate, display, and otherwise use in any medium the Comments you submit to us.

We are under no obligation:

  1. To maintain Comments in confidence;

  2. To pay compensation for Comments; or

  3. To respond to Comments.

We may, but have no obligation to, monitor, edit, reject, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, fraudulent, misleading, or otherwise objectionable, or that violates another party’s intellectual-property rights or these Terms.

You agree that your Comments will not violate any right of a third party, including copyright, trademark, privacy, publicity, personality, contractual, or other personal or proprietary rights.

You further agree that your Comments will not contain unlawful, libelous, abusive, obscene, or misleading material, or any virus, malware, or other harmful code that could affect the operation of the Service, website, or related systems.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin or authenticity of any Comments.

You are solely responsible for the Comments you submit and their accuracy.

We take no responsibility and assume no liability for Comments posted or submitted by you or any third party.

SECTION 10 — PERSONAL INFORMATION

Your submission of Personal Information through the website, purchasing process, inquiry forms, consultations, communications, or other Services is governed by our Privacy Policy.

Payment information may be processed by independent third-party payment processors. Your use of those payment services may also be governed by the applicable provider’s privacy policy and terms.

SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on the website or in the Service may contain typographical errors, inaccuracies, or omissions.

Such errors, inaccuracies, or omissions may relate to:

  • Product descriptions;

  • Product images;

  • Materials and specifications;

  • Pricing;

  • Promotions or offers;

  • Shipping charges;

  • Taxes or duties;

  • Transit times;

  • Production estimates;

  • Availability; or

  • Other product or Service information.

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel an order if information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted an order.

If an order is canceled after payment because of an error or product unavailability, we will provide any refund required under applicable law and our policies.

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.

No specified update or revision date should be interpreted as indicating that all information in the Service or on the website has been modified or updated.

SECTION 12 — PROHIBITED USES

In addition to other prohibitions stated in these Terms, you are prohibited from using the website, Service, products, or content:

  1. For any unlawful, fraudulent, or unauthorized purpose;

  2. To solicit others to perform or participate in unlawful acts;

  3. To violate any international, federal, provincial, state, or local law, regulation, rule, or ordinance;

  4. To infringe or violate our intellectual-property rights or the intellectual-property rights of others;

  5. To harass, abuse, insult, harm, defame, slander, disparage, threaten, or intimidate another person;

  6. To unlawfully discriminate against another person;

  7. To submit false, fraudulent, deceptive, or misleading information;

  8. To upload or transmit viruses, malware, or harmful code;

  9. To collect, harvest, or track the Personal Information of others without authorization;

  10. To spam, phish, pharm, pretext, spider, crawl, scrape, or use unauthorized automated data-collection tools;

  11. For an obscene, abusive, malicious, or immoral purpose;

  12. To interfere with or circumvent the security features of the Service, website, related websites, other websites, systems, networks, or the Internet;

  13. To impersonate another person or entity;

  14. To use another person’s payment information without authorization;

  15. To conduct fraudulent chargebacks or payment disputes; or

  16. To engage in unauthorized resale, distribution, or commercial exploitation.

We reserve the right to suspend or terminate your access to the Service or any related website for violating any prohibited use.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, continuously available, or error-free.

We do not warrant that information or results obtained through the use of the Service will be accurate or reliable.

You agree that we may, from time to time, remove the Service for indefinite periods or cancel, suspend, modify, or restrict the Service at any time without notice.

You expressly agree that your use of, or inability to use, the Service is at your sole risk.

Except as expressly stated by us or required by law, the Service and all products and Services delivered through the Service are provided “as is” and “as available,” without any representation, warranties, or conditions of any kind, either express or implied.

To the maximum extent permitted by law, this includes implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, accuracy, availability, and non-infringement.

To the maximum extent permitted by law, Erovon and its directors, officers, owners, members, employees, affiliates, agents, contractors, interns, suppliers, manufacturers, service providers, and licensors will not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, exemplary, or consequential damages.

This includes, without limitation:

  • Lost profits;

  • Lost revenue;

  • Lost savings;

  • Loss of business opportunity;

  • Loss of goodwill;

  • Loss of data;

  • Replacement costs;

  • Shipping or delivery delays;

  • Service interruptions; or

  • Similar damages.

This limitation applies whether the claim is based in contract, tort, negligence, strict liability, statute, or otherwise and whether it arises from:

  • Your use of or inability to use the Service;

  • Products purchased or obtained through the Service;

  • Errors or omissions in content;

  • Third-party platforms or services;

  • Unauthorized account activity;

  • Delayed or failed delivery;

  • Product unavailability; or

  • Any other claim relating to the Service or a product.

This limitation applies even if we have been advised of the possibility of such damages.

Because some states or jurisdictions do not permit the exclusion or limitation of incidental or consequential damages, our liability in those states or jurisdictions will be limited to the maximum extent permitted by law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Erovon and its parents, subsidiaries, affiliates, partners, officers, directors, owners, members, agents, contractors, licensors, service providers, subcontractors, suppliers, manufacturers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, arising from or relating to:

  • Your breach of these Terms;

  • Your breach of any document incorporated into these Terms;

  • Your violation of applicable law;

  • Your violation of another party’s rights;

  • Your misuse of the website or Service;

  • Information or content you submit;

  • Fraudulent or unauthorized payment activity; or

  • Any unlawful or prohibited conduct.

SECTION 15 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, invalid, or unenforceable, that provision will nevertheless be enforceable to the fullest extent permitted by applicable law.

The unenforceable portion will be deemed severed from these Terms.

Such a determination will not affect the validity or enforceability of the remaining provisions.

SECTION 16 — TERMINATION

The obligations and liabilities of the parties incurred before the termination date will survive the termination of this agreement for all purposes.

These Terms remain effective unless and until terminated by you or us.

You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use the website.

If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any provision of these Terms, we may suspend or terminate this agreement and your access to the Services at any time without notice.

You will remain liable for all amounts properly due up to and including the date of termination.

We may deny you access to the Services or any portion thereof.

Provisions that by their nature should survive termination will continue to apply, including provisions relating to payment obligations, intellectual property, disclaimers, limitations of liability, indemnification, governing law, arbitration, and dispute resolution.

SECTION 17 — ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

These Terms, together with any policies, invoices, purchase agreements, product terms, operating rules, or other written agreements made available by us, constitute the entire agreement and understanding between you and Erovon concerning your use of the Service.

These Terms supersede prior or contemporaneous agreements, communications, representations, and proposals, whether oral or written, concerning the same subject matter, including prior versions of these Terms.

If a separate written agreement signed or otherwise expressly accepted by both you and Erovon conflicts with these Terms, the separate agreement will control to the extent of the conflict.

Any ambiguity in the interpretation of these Terms will not automatically be construed against the drafting party.

SECTION 18 — GOVERNING LAW

These Terms and any separate agreements through which we provide products or Services will be governed by and construed in accordance with the laws of the State of Ohio and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to the arbitration provisions below, any legal proceeding that is not required to be arbitrated must be brought in a court of competent jurisdiction located in Ohio.

SECTION 19 — CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to the website.

It is your responsibility to periodically review the website for changes.

Your continued use of or access to the website or Service after changes to these Terms are posted constitutes acceptance of those changes.

SECTION 20 — SMS AND MOBILE MESSAGE TERMS

By consenting to receive SMS communications from Erovon through the website, during the purchasing process, through an inquiry or subscription form, or by another authorized method, you agree to receive recurring text messages from us.

Messages may include:

  • Order notifications;

  • Purchase and transaction updates;

  • Shipping or delivery updates;

  • Abandoned purchase or inquiry reminders;

  • Customer-service communications;

  • Promotional and marketing offers;

  • Product announcements;

  • Transactional texts; and

  • Requests for reviews or feedback.

You may receive such communications even if your mobile number is registered on a state or federal do-not-call list, to the extent permitted by law and based on your consent.

Message frequency varies. Consent to receive promotional text messages is not a condition of purchasing any product or Service.

To unsubscribe from promotional text messages and notifications, reply STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to a mobile message received from us, or use an unsubscribe link provided in a message.

We will also honor other communications that clearly express your desire to opt out, such as “please opt me out.”

We do not charge for the messaging service, but you are responsible for any charges and fees imposed by your wireless carrier. Message and data rates may apply.

For assistance, reply HELP to the number from which you received a message. You may also contact us at support@erovon.com.

We reserve the right to change the telephone number, short code, messaging provider, or other technology used to operate the messaging service.

Where reasonably possible, you will be notified of material changes.

Messages sent to a telephone number or short code that is no longer active may not be received. We will not be responsible for failing to honor an opt-out request sent to an inactive number after notice of a change.

To the extent permitted by applicable law, we will not be liable for failed, delayed, blocked, or misdirected delivery of information sent through the messaging service, errors in such information, or actions taken or not taken in reliance on that information.

Your right to privacy is important to us. Please review our Privacy Policy to understand how we collect, use, retain, and share Personal Information.

SECTION 21 — ARBITRATION AND CLASS ACTION WAIVER

1. Agreement to Arbitrate

By accessing the website or using or purchasing Erovon products or Services, you agree that any controversy, claim, action, or dispute between you and Erovon arising out of or relating to:

  1. These Terms or an alleged breach of these Terms;

  2. Your access to or use of Erovon’s website;

  3. Your purchase or use of Erovon products or Services;

  4. Materials or information made available through the website; or

  5. An alleged violation of any federal, state, or local law, statute, regulation, or ordinance;

will be referred to as a “Claim.”

Except as expressly provided below, Claims will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association in accordance with its applicable rules.

Arbitration is a form of dispute resolution in which the parties submit disputes to a neutral third party, known as an arbitrator, for a binding decision instead of having the dispute decided in a lawsuit before a judge or jury.

The arbitrator will issue a reasoned written award that includes the material findings of fact and conclusions of law upon which the award is based.

The arbitrator’s award may be reviewed, corrected, or vacated only on the grounds permitted under applicable arbitration law.

Unless applicable law or the governing arbitration rules require otherwise, each party will bear its own attorneys’ fees, expert fees, costs, and expenses incurred in connection with arbitration.

2. Arbitration Procedures

Claims will be heard by a single arbitrator.

Arbitrations will be conducted in Ohio. However, where permitted by the applicable rules and agreed by the parties or directed by the arbitrator, proceedings may be conducted in person, by telephone, by video conference, or through the submission of documents.

The arbitration will be governed by the Federal Arbitration Act and the internal laws of the State of Ohio, without regard to conflict-of-law principles.

Except where applicable law requires a court to decide a particular issue, disputes concerning the interpretation, applicability, enforceability, validity, formation, or scope of this arbitration agreement will be determined by the arbitrator.

Nothing in this agreement prevents either party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction when necessary to protect intellectual property, confidential information, property, or legal rights pending arbitration.

3. Opting Out of Arbitration

You may opt out of these arbitration procedures by sending a written opt-out notice within 30 days after the date you first purchase an Erovon product or Service or otherwise accept these Terms.

The written notice must be sent by email to support@erovon.com with the subject line “Arbitration Opt-Out.”

Your written notice must include:

  1. Your full name;

  2. The email address or telephone number associated with your transaction, when applicable; and

  3. A clear statement that you do not wish to resolve disputes with Erovon through arbitration.

Your decision to opt out will have no adverse effect on your relationship with Erovon.

You are responsible for retaining confirmation that your opt-out notice was sent within the required 30-day period.

An opt-out request received after the 30-day deadline will not be valid unless otherwise required by law.

SECTION 22 — CONTACT INFORMATION

Questions concerning these Terms should be sent to:

Erovon
Email: support@erovon.com

Effective Date: July 13, 2026