Privacy policy

This Privacy Policy describes how Erovon (“Erovon,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit erovon.com, use our Services, purchase or attempt to purchase a product, submit an inquiry, communicate with us, or otherwise interact with Erovon.

For purposes of this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, prospective customers, website visitors, account holders, and other individuals whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using the website or Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not access or use the website or Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically, including to reflect changes to our business practices, Services, technology, legal obligations, or regulatory requirements.

When we make changes, we may post the revised Privacy Policy on the website, update the “Last Updated” or “Effective Date,” and take any other steps required by applicable law.

Your continued use of the website or Services after an updated Privacy Policy becomes effective constitutes acknowledgment of the revised policy to the extent permitted by law.

HOW WE COLLECT AND USE YOUR PERSONAL INFORMATION

To provide the website and Services, we collect Personal Information from a variety of sources.

The information we collect and the ways in which we use it depend on how you interact with Erovon.

In addition to the specific uses described below, we may use Personal Information to:

• Provide and operate the Services;

• Process and fulfill purchases;

• Communicate with you;

• Respond to inquiries and customer-service requests;

• Maintain and improve the website;

• Prevent fraud and protect security;

• Comply with legal and regulatory obligations;

• Enforce our Terms of Service and other agreements;

• Protect our rights, property, customers, and business; and

• Exercise or defend legal claims.

SMS AND MOBILE COMMUNICATIONS

We value your privacy and the information you consent to share in connection with our SMS and mobile-messaging program.

When you provide your mobile telephone number and consent to receive messages, we may use your information to send:

• Order and transaction notifications;

• Purchase and payment updates;

• Shipping or delivery updates;

• Customer-service communications;

• Product announcements;

• Marketing and promotional offers;

• Follow-up messages concerning incomplete inquiries or purchases;

• Requests for reviews or feedback; and

• Other transactional or informational messages.

Consent to receive promotional text messages is not a condition of purchasing any product or Service.

Message frequency may vary. Message and data rates may apply.

Opt-in data and consent relating to text messaging will not be sold or shared with third parties for their independent marketing purposes.

We may share this information with messaging platforms, telecommunications providers, and other service providers only as reasonably necessary to operate and support our messaging program.

We may use cookies and similar technologies to understand whether a visitor began but did not complete an inquiry, product selection, reservation, or purchase. Where permitted by law and based on the required consent, this information may be used to determine when to send a reminder or follow-up message.

You may opt out of promotional text messages by replying STOP, END, UNSUBSCRIBE, CANCEL, or QUIT to a message received from us.

You may reply HELP for assistance or contact us at support@erovon.com.

PERSONAL INFORMATION WE COLLECT

The Personal Information we collect depends on how you interact with the website and Services.

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you or your household.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Information you submit directly to us may include:

Contact Information

• Name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number; and

• Other contact information you provide.

Purchase and Transaction Information

• Products or Services purchased or requested;

• Billing and shipping details;

• Payment confirmation;

• Transaction history;

• Order status;

• Returns or exchange information;

• Delivery information;

• Product preferences;

• Sizing information;

• Customization or engraving details; and

• Communications relating to a transaction.

Account Information

If account functionality is available, we may collect:

• Username;

• Password;

• Security questions;

• Account preferences; and

• Account activity.

Passwords and similar credentials may be stored in encrypted or protected form by our account or technology provider.

Shopping and Browsing Information

We may collect information concerning:

• Products you view;

• Products you save or add to a wishlist;

• Items placed in a shopping cart or purchase request;

• Incomplete purchases or inquiries;

• Catalogue interactions;

• Product preferences; and

• Previous purchases or requests.

Customer-Service Information

We collect information you choose to include when communicating with us, including through:

• Contact forms;

• Email;

• Telephone calls;

• Text messages;

• Social media;

• Customer-service requests;

• Product reviews;

• Consultations; and

• Return or warranty requests.

Customization and Project Information

When you request a custom, personalized, or specially sourced product, we may collect:

• Design preferences;

• Measurements and sizing;

• Names, initials, dates, or text for engraving;

• Images, logos, or artwork;

• Product references;

• Project instructions; and

• Other information necessary to evaluate or complete the request.

Some website and Service features may require you to provide certain information.

You may choose not to provide requested information, but doing so may prevent us from completing a transaction or providing certain features or Services.

INFORMATION WE COLLECT THROUGH COOKIES AND SIMILAR TECHNOLOGIES

We automatically collect certain information concerning your interaction with the website and Services, which we refer to as “Usage Data.”

We may collect Usage Data through cookies, pixels, tags, web beacons, log files, software development kits, and similar technologies.

Usage Data may include:

• Device type;

• Operating system;

• Browser type;

• Internet Protocol address;

• Approximate geographic location;

• Network connection information;

• Referring website;

• Pages viewed;

• Products viewed;

• Links clicked;

• Dates and times of visits;

• Time spent on pages;

• Website interactions;

• Advertising interactions;

• Account activity; and

• Information concerning how you access and use the website.

INFORMATION WE OBTAIN FROM THIRD PARTIES

We may obtain Personal Information from third parties that provide services to us or collect information on our behalf.

These parties may include:

• Website-hosting providers;

• Payment processors;

• Financial institutions;

• Fraud-prevention providers;

• Shipping and fulfillment providers;

• Customer-support providers;

• Customer relationship management platforms;

• Email and messaging providers;

• Advertising and marketing providers;

• Analytics providers;

• Social-media platforms;

• Account-login or authentication providers; and

• Other technology or professional service providers.

Payment Processors

Independent payment processors may collect information such as:

• Credit- or debit-card details;

• Bank-account information;

• Billing address;

• Payment authorization;

• Transaction information; and

• Fraud-prevention information.

Payment information is processed to complete transactions and provide the products or Services you request.

Erovon may not directly receive or store complete payment-card numbers or other sensitive financial credentials.

Analytics and Advertising Partners

When you visit the website, open or click an email, interact with an advertisement, or otherwise use the Services, we or our service providers may automatically collect information using:

• Cookies;

• Pixels;

• Web beacons;

• Tags;

• Software development kits;

• Third-party libraries; and

• Similar online tracking technologies.

Information obtained from third parties will be treated in accordance with this Privacy Policy.

However, we are not responsible for the accuracy of information provided by third parties or for the independent privacy and security practices of those parties.

For additional information, please review the section titled “Third-Party Websites and Links.”

HOW WE USE YOUR PERSONAL INFORMATION

Providing Products and Services

We may use Personal Information to:

• Provide and operate the Services;

• Process payments;

• Accept or reject transactions;

• Fulfill purchases;

• Arrange shipping and delivery;

• Provide purchase confirmations and receipts;

• Send notifications relating to purchases;

• Facilitate returns or exchanges;

• Process warranty or service requests;

• Manage accounts;

• Provide consultations;

• Respond to product inquiries;

• Complete custom or personalized requests;

• Enable reviews or other website features; and

• Perform our contractual obligations to you.

Marketing and Advertising

We may use Personal Information for marketing and promotional purposes, including to:

• Send promotional emails;

• Send text-message marketing with your consent;

• Provide product announcements;

• Send advertising or promotional communications;

• Inform you about collections, offers, and Services;

• Personalize content;

• Recommend products that may interest you;

• Measure advertising effectiveness; and

• Display relevant advertisements on our website and other websites or platforms.

You may manage certain marketing preferences as described in the “Your Rights and Choices” section.

Security and Fraud Prevention

We may use Personal Information to:

• Detect and prevent fraud;

• Verify identity or payment authorization;

• Investigate suspicious activity;

• Protect customer accounts;

• Secure the website and Services;

• Prevent abuse or unauthorized access;

• Enforce our Terms of Service;

• Protect Erovon, our customers, and third parties; and

• Comply with financial, sanctions, export, and other legal requirements.

If you register an account, you are responsible for maintaining the confidentiality of your credentials.

You should not share your username, password, access code, or other account credentials with another person.

If you believe your account or Personal Information has been compromised, please contact us promptly.

Communicating With You

We may use Personal Information to:

• Respond to questions and inquiries;

• Provide customer support;

• Send account and transaction communications;

• Provide product or Service information;

• Resolve complaints;

• Request reviews or feedback;

• Improve our Services; and

• Maintain our relationship with you.

COOKIES

Like many websites, we use cookies and similar technologies on the website.

We may use cookies to:

• Operate the website;

• Remember your actions and preferences;

• Maintain account sessions;

• Save product selections;

• Support shopping-cart or purchase-request functionality;

• Improve website performance;

• Conduct analytics;

• Understand how users interact with the Services;

• Detect security threats;

• Measure advertising effectiveness; and

• Personalize content and advertising.

We may permit third-party service providers to use cookies and similar technologies on the website to support analytics, advertising, website functionality, and other business purposes.

Most browsers accept cookies automatically by default.

You may be able to configure your browser to remove, reject, or limit cookies through your browser settings.

Removing or blocking cookies may negatively affect your experience and may cause some website features or functionality to operate incorrectly or become unavailable.

Blocking cookies may not completely prevent the collection or disclosure of information through other permitted technologies.

Where required by applicable law, we may provide a cookie-preference tool that allows you to control certain categories of cookies.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose Personal Information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

We may disclose information:

To Service Providers

We may share Personal Information with vendors and service providers that perform functions on our behalf, including:

• Website hosting;

• Information-technology management;

• Payment processing;

• Fraud prevention;

• Data analytics;

• Customer support;

• Cloud storage;

• Email delivery;

• Text-message delivery;

• Advertising;

• Marketing;

• Product manufacturing or sourcing;

• Order fulfillment;

• Shipping;

• Delivery;

• Insurance;

• Returns processing; and

• Professional services.

These providers may access Personal Information only as reasonably necessary to provide services to us or as otherwise permitted by law.

To Business and Marketing Partners

We may disclose Personal Information to business or marketing partners that help us provide, promote, analyze, or improve our products and Services.

These parties may process information in accordance with their own privacy notices.

At Your Direction or With Your Consent

We may disclose information when you direct, request, or consent to the disclosure, including:

• To ship a product;

• To complete a transaction;

• To provide a requested integration;

• Through social-media widgets;

• Through account-login integrations; or

• For another purpose you authorize.

Within Our Corporate Organization

We may disclose information to affiliates, subsidiaries, parent companies, or other entities within our corporate group when reasonably necessary to operate our business.

For Legal and Business Purposes

We may disclose Personal Information:

• In connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction;

• To comply with applicable laws and regulations;

• In response to subpoenas, warrants, court orders, or other lawful requests;

• To enforce our agreements;

• To prevent fraud or illegal activity;

• To protect our rights, property, customers, or others;

• To investigate security incidents; and

• To establish, exercise, or defend legal claims.

CATEGORIES OF INFORMATION DISCLOSED

During the preceding 12 months, we may have disclosed the following categories of Personal Information for the purposes described above:

Identifiers

Examples include:

• Name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Internet Protocol address; and

• Certain account or transaction identifiers.

Commercial Information

Examples include:

• Purchase history;

• Product preferences;

• Shopping activity;

• Order information;

• Customer-service communications;

• Return or exchange information; and

• Product reviews.

Internet or Electronic Network Activity

Examples include:

• Usage Data;

• Browser information;

• Website interactions;

• Pages viewed;

• Advertising interactions; and

• Device information.

Categories of Recipients

These categories of information may be disclosed to:

• Vendors and service providers;

• Payment processors;

• Fulfillment and shipping providers;

• Customer-support providers;

• Analytics providers;

• Business and marketing partners;

• Advertising providers; and

• Affiliates.

We do not use or disclose sensitive Personal Information for the purpose of inferring characteristics about you.

We do not sell text-message opt-in data or consent to third parties for their independent marketing purposes.

SALE, SHARING, AND TARGETED ADVERTISING

We do not sell Personal Information in exchange for money.

However, depending on the jurisdiction and applicable legal definitions, certain uses of cookies, analytics, advertising technologies, or disclosures to advertising partners may be considered a “sale,” “sharing,” or processing for targeted advertising.

Depending on where you live, you may have the right to opt out of these practices.

You may exercise available rights through website privacy controls, browser-based preference signals recognized by us where required, or by contacting us at support@erovon.com.

USER-GENERATED CONTENT

The Services may permit you to submit product reviews, photographs, comments, testimonials, or other user-generated content.

If you submit content to a public area of the Services, that content may be publicly visible and accessible by anyone.

We do not control who may access information that you make publicly available and cannot guarantee that others will respect your privacy or maintain the security of that information.

We are not responsible for the privacy or security of information you voluntarily make public or for the use or misuse of that information by third parties.

THIRD-PARTY WEBSITES AND LINKS

The website may provide links to websites, applications, social-media platforms, or other online services operated by third parties.

If you follow a link to a third-party website or platform, you should review that party’s privacy policy, security practices, and terms.

We do not control and are not responsible for the privacy, security, availability, accuracy, completeness, or reliability of third-party websites or services.

Information you provide in public or semi-public areas, including third-party social-media platforms, may be visible to other users and may be used without limitation by those third parties.

The inclusion of a third-party link does not necessarily constitute an endorsement of that third party, its content, products, services, owners, or operators.

CHILDREN’S DATA

The website and Services are not intended for children.

We do not knowingly collect Personal Information from children under the age required by applicable law.

If you are the parent or legal guardian of a child who has provided Personal Information to us, you may contact us to request deletion of that information.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, the Personal Information of individuals under 16 years of age.

SECURITY OF YOUR INFORMATION

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, use, alteration, loss, destruction, or disclosure.

However, no security system, storage method, electronic communication, or data transmission can be guaranteed to be completely secure.

We cannot guarantee absolute or “perfect” security.

Information transmitted over the Internet or through wireless networks may be intercepted, lost, or accessed by unauthorized parties.

You should avoid transmitting sensitive or confidential information through unsecured communication channels.

RETENTION OF YOUR INFORMATION

We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The applicable retention period may depend on whether we need the information to:

• Maintain your account;

• Complete a purchase;

• Fulfill an order;

• Provide the Services;

• Maintain business and transaction records;

• Comply with tax, accounting, and legal obligations;

• Prevent fraud;

• Resolve disputes;

• Enforce agreements;

• Defend legal claims; or

• Protect our business and customers.

When Personal Information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

YOUR RIGHTS AND CHOICES

Depending on where you live, you may have some or all of the following rights concerning your Personal Information.

These rights are not absolute and may apply only under certain circumstances.

We may deny or limit a request where permitted by applicable law.

Right to Access or Know

You may have the right to request access to Personal Information we maintain about you, including information concerning how we use and disclose it.

Right to Delete

You may have the right to request deletion of Personal Information we maintain about you, subject to applicable exceptions.

Right to Correct

You may have the right to request correction of inaccurate Personal Information.

Right to Data Portability

You may have the right to receive a copy of certain Personal Information in a portable format or request that it be transferred to another party, where technically feasible and legally required.

Right to Restrict Processing

You may have the right to request that we restrict or stop certain processing of your Personal Information.

Right to Withdraw Consent

Where we rely on your consent to process Personal Information, you may have the right to withdraw that consent.

Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.

Right to Opt Out

Depending on your jurisdiction, you may have the right to opt out of:

• The sale of Personal Information;

• The sharing of Personal Information;

• Targeted advertising;

• Certain profiling activities; and

• Promotional communications.

Right to Appeal

You may have the right to appeal our decision if we decline to fulfill a privacy request.

Instructions for submitting an appeal may be provided in our response to your request.

Managing Email Preferences

You may opt out of promotional emails by using the unsubscribe link included in the email.

Even after opting out of promotional communications, we may continue to send non-promotional messages, including communications relating to:

• Your account;

• Purchases;

• Transactions;

• Shipping;

• Returns;

• Security;

• Legal notices; and

• Customer service.

Managing SMS Preferences

You may opt out of promotional text messages by replying with an accepted opt-out keyword, including STOP.

You may still receive non-promotional messages when legally permitted and necessary to complete a transaction or respond to a request.

EXERCISING YOUR RIGHTS

You may exercise applicable privacy rights by contacting us at support@erovon.com or through any privacy-request method made available on the website.

We will not unlawfully discriminate against you for exercising a privacy right.

Before fulfilling a request, we may need to verify your identity.

Verification information may include:

• Your email address;

• Your telephone number;

• Account information;

• Transaction information; or

• Other information reasonably necessary to confirm your identity.

You may be permitted to designate an authorized agent to submit a request on your behalf.

Before accepting a request from an authorized agent, we may require:

• Proof that you authorized the agent to act for you;

• Verification of the agent’s identity; and

• Direct confirmation of your identity.

We will respond to verified requests within the period required by applicable law.

COMPLAINTS

If you have a complaint concerning how we process Personal Information, please contact us using the contact information provided below.

If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision or submit a complaint to an applicable data-protection or regulatory authority.

INTERNATIONAL USERS

We may transfer, store, and process Personal Information outside the country in which you live, including in the United States.

Personal Information may also be processed by employees, contractors, service providers, and business partners located in other countries.

Those countries may have privacy and data-protection laws that differ from the laws in your jurisdiction.

Where required by applicable law, we will rely on recognized transfer mechanisms or safeguards, which may include:

• European Commission Standard Contractual Clauses;

• United Kingdom International Data Transfer Agreements or addenda;

• Adequacy decisions;

• Contractual safeguards; or

• Other legally recognized transfer mechanisms.

CONTACT US

If you have questions concerning our privacy practices or this Privacy Policy, or would like to exercise an applicable privacy right, please contact us at:

Erovon
Email: support@erovon.com

Effective Date: July 13, 2026