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Frequently Asked Questions

1. WHAT IS YOUR JEWELRY MADE OUT OF?

All of our pendants are made out of 925 sterling silver and have a 24K gold plating. Each peice is handmade and typically takes 3 weeks to manufacture.

 

2. WHAT IS YOUR RETURN POLICY? 

All of our jewelry is custom and hand made. Once we begin manufacturing your piece all sales are final.


3. HOW LONG IS SHIPPING?

Shipping takes 1 week via USPS.

 

4. HOW DO I TRACK MY ORDER?

Once your order ships you will receive a separate email with tracking information. Be sure to check your spam and promotions folders, that may be where your tracking email went. Please be sure to double-check your billing and shipping address's so we can send your product to the correct address!

 

5. WHAT IF I NEED TO CHANGE MY SHIPPING ADDRESS?

Please double-check your shipping address before completing your order! Once your order leaves our facility there is little we can do to fix an address unless the ordered is return by the carrier. If we catch an incorrect address, we will notify you via email. 

 

6. HOW DO I CONTACT CUSTOMER SERVICE? 

Please reach out to info.erovon@gmail.com! You can expect a response within 24 - 48 hours from our customer support team. Please include your order number so we can help you as quickly as possible. If you reach out on social media, it can delay response time so please email our support team directly at info.erovon@gmail.com