Frequently Asked Questions

At Erovon, we take pride in our meticulous craftsmanship. Each piece of jewelry is handcrafted over three weeks, blending silver with luxurious 24k gold plating at a thickness of 39 microinches for lasting beauty and durability. Adorned with high-quality cubic zirconia stones, every piece is designed to enhance brilliance and elegance. This dedication ensures our jewelry meets the highest standards of quality and embodies the timeless elegance that defines Erovon.

If you are not fully satisfied with your purchase, you can return your pendant within 30 days of receiving it for a refund, minus a 30% restocking fee. This 30-day return policy ensures that you can shop with confidence, knowing your satisfaction is our utmost priority.

We offer 3-year and lifetime warranties at checkout. Our warranties includes comprehensive coverage for refinishing, polishing, loss of diamonds or gemstones, damages, and broken chains.

Shipping typically takes 2-5 business days via USPS. For custom pieces, please allow up to 3 weeks for our artisans to meticulously handcraft your unique item.

Once your order ships, you will receive a separate email with tracking information. Please check your spam and promotions folders, as the tracking email may be directed there. Additionally, ensure that your billing and shipping addresses are accurate to guarantee prompt and correct delivery of your product.

Please verify your shipping address before finalizing your order! Once your order leaves our facility, correcting the address is challenging unless the carrier returns the package. If we identify an incorrect address, we will promptly notify you via email.

Please contact us at info.erovon@gmail.com ! Our customer support team will respond within 24-48 hours. To expedite assistance, include your order number in your message. Reaching out via social media may delay our response, so we recommend emailing us directly for the fastest service.